The customer service is our main concern

ISI has been providing a multitude of services approved and recognized by many professionals for over 45 years. ISI is committed to delivering personalized support for each of its products from start-up and installation of equipment in your premises, until staff training through maintenance and repair. We have our own in-house calibration laboratory, which allows us to ensure reliability of your equipment over time We are always at your service. If you have any questions, do not hesitate to send us an email or call us, our team will be happy to answer you as soon as possible.

From first advice to installation and certification

Sale Service

Our company is staffed with highly experienced sales professionals who focus solely on sales. These sales representatives know the products perfectly and try to meet the customers' requirements.

Rental Service

An investment in the future: Do you need a new meter, but are you unsure about buying or renting? Buying has the advantage that you can use the meter at any time. But buying also has disadvantages. Think of the investment and maintenance. What is the best choice in your situation? ISI is happy to think along with you and is happy to advise you on the best investment in the future. Choose a meter: Do you have a meter in mind, but are you unsure whether this meter is the best option for you? Then contact our experts. Let us know what you are looking for a meter for and you will receive appropriate advice, free of charge and without any obligation.

Technical Education

Please do not hesitate to contact our technical support if you need technical information about our products and services. We will be pleased to help you find a suitable solution for your request.

Training

ISI’s approach is to deliver a complete solution to its customers. To maximize the possibilities of the delivered solutions, we ensure the implementation and user training as well as the support. This training is dispensed in 2 parts. The first one during the delivery and implementation of the solutions ordered to ISI. The second one happens after users have had time to familiarize themselves with the solution. In this way, new questions arise and help improve the experience acquired as a result of the first part. This solution covers the theoretical and practical part. When the users are changed or when new staff comes, this sequence can be repeated. Training covers both hardware and software. ISI can assist customers on site and distance even in some cases through “remote” access. This same approach can solve problems remotely and thereby save time and valuable resources.

Consultancy

We also provide consulting services. We have a proven know-how in several fields

Installation and Validation

ISI offers the installation of the ordered systems to provide you with turnkey solutions. ISI also offers in collaboration with the quality insurance department validation services (IEQ; OIQ, FDI, CFR21 part 11). This mainly concerns the pharmaceutical monitoring system for temperature/humidity differential pressure (CO2,...) We come on-site and after consultation, proceed to the installation and configuration of the system.

Calibration

ISI delivers a complete traceable calibration and test service in its own laboratory in order to ensure the long term accuracy and reliability of the measuring equipment. On request, ISI delivers for each instrument a traceable calibration certificate with calculation of uncertainties. This calibration can be done in our laboratory, and for some parameters also on customer site. ISI is able to perform following traceable calibrations :

  • Temperature
  • Relative Humidity
  • Vibration (accelerometers, velocimeters)
  • Noise (level meters, microphones)
  • Speed (optical and mechanical sensors)

Repairing

ISI’s Technical capabilities goes way beyond advice. The company has the staff and the ressources to ensure the service on the instruments whether for the reparation than for the technical adaptations of the products.